SUPPORT PROCESS UPDATE

You may have noticed that we have recently updated our support process and that our phone line now goes directly to voicemail.

Here are some answers to a few concerns that we have been seeing regarding our updated support process.

Why Are The Phones Off / Why Only an Online Ticketing System?

• Support tickets are a much more efficient way for us to track tickets, identify recurring issues (allowing us to more quickly focus on resolving a larger issue, if there is one), and give you quicker responses to any issues you may be having.
• Support tickets are reviewed 24/7, while phone calls and voicemails are restricted to business hours only.

A few months ago, we first introduced you to VPS (virtual private servers) on our blog. Today, we’ll be discussing whether it’s time to consider moving from a shared hosting plan to VPS.

Email Account Security Update

Several of our customers have reported experiencing issues with one of our Webmail platforms – more specifically Horde – over the last few days.

These issues have ranged from not being able to log in at all, not being able to access your address book, and/or not being able to delete items from your inbox.

When servers work as expected, no one notices that they’re there. The minute a server stops fulfilling its duty, it can seem like the sky is falling. Many businesses – especially small businesses – live and die by the performance of their servers. That’s why choosing the right server and the appropriate configuration is so important.

Servers should be reliable, obviously. Business owners should also expect their servers to be secure, efficient and scalable. Secure servers protect company data and can regulate many business functions. Efficient server utilization helps keep costs where they should be. Scalable servers enable businesses to grow into themselves and can also help with daily operation. They’re there to help the business, not disrupt it.