Over the last year, WALT Labs has redoubled its efforts to deliver best-in-class services to our customers. As a leading Google partner, our goal is to provide businesses like yours with a premium experience that takes advantage of current technology and email trends. To do this, all Voicenet customers will be moved to Google Workspace on March 8, 2021.

Your new Gmail environment will provide a new modern user experience, but rest assured that all of your data will be safely transferred. 

We are confident this change will positively affect your experience and the usability of your email service. 

Some of the features you can expect include: 
  • Create Google documents directly within Chat
  • Integration with other Google products like:
    Meet, Chat, and Rooms.
  • Preview linked files in Docs, Sheets, and Slides.
  • View contact details inside Workspace documents
  • Picture-in-picture technology lets you see and hear the people you’re collaborating with.

We understand this is a big change. That’s why our team is standing by to answer any questions you have and to walk you through anything you need help with.
What this means for you:
Leveraging our partnership with Google we will be able to provide you with a broader range of features, including an industry-leading spam filtration system.

 What changes will need to be made?
On the day of the switch-over, you will need to change the settings in your mail client to reflect the Google servers.  Your email address will stay the same.  Prior to moving the password on your email account will need to be changed so we can migrate any existing mail in your account to the Google platform.  On February 22nd, prior to the switch-over date, you will be provided with a new password for your email account.  After the switch-over, you will be able to change the password to any password you wish to use.

Why does my password need to be changed?
In order to keep your account secure, all passwords are encrypted.  Unfortunately due to this encryption, we are unable to view or retrieve your password.  Unfortunately, due to this restriction, a new password must be assigned to your email account.
What if I do not wish to switch my account?
We can understand that some people may not wish to switch.  Unfortunately, we are unable to run both platforms at the same time.  If you do not wish to switch, please let us know prior to February 15th and we will be happy to close your account on the switch-over date.

Who is Walt Labs and why are they emailing me?
Host And Store is a brand of WALT Labs.  WALT Labs is the new name of Root Level Technology.  We are still the same great company, with the same great employees.  The only difference is a new name and a spiffy new logo.

Is Host And Store Closing?
We are not closing. Host and store will continue to be a brand and will continue to provide service.  We are only changing the platform that is running the services.

If my password is getting reset, will you be sending me the new password?
Yes, we will be sending you the new password.  We will be sending the new password several days before we actually perform the change.

Can my contacts be migrated?
Yes, your contacts can be migrated to the Google Workspace environment.  We have a handy how-to doc located HERE.

Will Google Workspace support POP3 and SMTP email services?
Yes, it will support POP3 and SMTP for external email programs.

Will I continue to have webmail access with Google Workspace?
Yes, you will have full access to a webmail interface.  However, rather than Horde or Roundcube, it will be the business version of the Gmail interface.

Will I be able to keep my subfolders and emails on the server?
Yes.  All emails and folders that are currently on the server will be migrated into the Google Workspace environment.

Will my email address change since we are being moved to Google?
No, you will not have to change your email address.  @voicenet.com email addresses will continue as they are, just on the Google platform.

Will I still be able to download my email and remove it from the server?
Yes.  You will be able to download email directly from the server to your own local email program. 

Will I lose all my emails?
All emails on the server will be migrated to the new platform. 

Why did you decide to do this?
As a company, we always strive to offer the best product and features available. Utilizing our partnership with Google we had the opportunity to move our infrastructure to the Google platform, and offer a great many features we were unable to provide before.

Will you be providing step by step guides for how to make changes?
Yes, we will be providing guides and documentation covering many aspects of the move.

If I want to cancel will I receive a partial refund?  
Yes, if you wish to cancel we will be providing partial refunds.

When will the new fees take effect?
The new fees will take effect after the switch over on March 8th.

Can I still have yearly billing?
Yes, You can still have yearly billing if you wish.  The yearly fee per email account would be $72