Author: Courtney A
SUPPORT PROCESS UPDATE
You may have noticed that we have recently updated our support process and that our phone line now goes directly to voicemail.
Here are some answers to a few concerns that we have been seeing regarding our updated support process.
Why Are The Phones Off / Why Only an Online Ticketing System?
- Support tickets are a much more efficient way for us to track tickets, identify recurring issues (allowing us to more quickly focus on resolving a larger issue, if there is one), and give you quicker responses to any issues you may be having.
- Support tickets are reviewed 24/7, while phone calls and voicemails are restricted to business hours only.
All in all, that means that 24.8% of all websites are on WordPress hosting. That’s quite a lot, and given its relative ease of use, we can only assume this number will continue to increase over the years.
While many people still think of WordPress primarily as a blogging platform, the popular CMS has evolved to offer much more than that. Sure, WordPress may have started out as the answer to every blogger’s needs, but today it is so robust that even major sites like TIME and Mashable use the platform to manage their digital presence. In fact, as of January 2015, over 20% of the top 10 million websites are using WordPress.
So if big name brands like TechCrunch, the New Yorker, Variety, Quartz and Fortune are using this CMS to manage their sites, why shouldn’t you?
More people are accessing the internet than ever before. Many of them are doing so using multiple devices. In 2014, comScore published a study highlighting that mobile internet use had surpassed desktop use. Mobile users are now using their devices to do everything from accessing the internet and checking email to making purchases. There is no denying how far mobile technology has come and how commonplace its use is.
We have arrived at a point where businesses can no longer ignore social media. In fact, some profiles on popular social media sites like Facebook, Twitter, Pinterest and Instagram have even crossed over into the print medium. And it seems like nearly all ads now feature hashtags or accounts to follow too! So what does it mean? Well, in short, social media has transcended being just a platform for catching up with friends and meeting new people – it has become a place to do business!
Back in March, we first brought up the topic of server monitoring on our blog. In our initial post we explained how server monitoring works, identified some common monitoring metrics and explained who can benefit from it. To build off of that initial introduction to server monitoring, today we will discuss 5 server monitoring best practices to help you protect your website, email, data, application, or whatever else you may be housing on your server.
Have you ever tried to send an email but had it rejected or returned? This is called “bounce.” Email bounce is when you try to send a message but the recipient’s server rejects your mail. This can be especially frustrating for businesses, as email marketing can be an incredibly effective (and cost-effective!) way to attract new customers. There are several reasons your emails may bounce, which we will get into later. Let’s start by explaining the 2 primary types of bounce.